We are happy that you wish to take part in the Rakuten Viber’s Research Program (Online Dating) (the “Program“). We’re interested to learn about the world of online dating. These Terms & Conditions (the “Terms“) govern your participation in the Program. By participating in the Program, you agree to be bound by these Terms, so please read these Terms carefully. If you do not agree to be bound by these Terms, you should refrain from participating in the Program. “Viber” means Viber Media S.à r.l., dba “Rakuten Viber” a company incorporated in the Grand Duchy of Luxembourg, having offices at 2 rue du Fossé, L-1536 Luxembourg.
Participation. In order to participate in the Program, you must have a valid Viber account registered with a valid phone number in your country and be at the legal age of consent to form a binding agreement in your country (or older), but in any event not less than 16 years old.
1. General
1.1. During the Term of the Program (as defined below), users of the Viber App that:
(i) Have subscribed to Viber’s Dating Chatbot (the “Chatbot”); and
(ii) Were randomly selected and contacted by Viber via a message in the Chatbot and offered to sign up for an interview as described below (the “Message”); and
(iii) Have signed up as described in Section 1.2 below and were notified after signing up that they have been selected to participate in the Conversation as described in Section 1.3 below;
may participate in the Program and may be awarded an Incentive according to their participation (as further described below) (any such user, a “Participant”, or “you”).
1.2. The Participant will be requested to sign up for an interview time slot for the Conversation (as defined below) by using the link in the Each Participant may only sign up to one interview.
1.3. If you have been selected out of all the users who signed up, Viber shall notify you via the email address or phone number provided upon signing up that your selected time slot for the interview is approved and you will then be required to participate in a recorded 30 minutes face-to-face video conversation over Zoom on the scheduled time slot (the “Conversation”).
1.4. Not all Participants who signed up for an interview time slot will be actually selected for conducting the Conversation.
1.5. Participation is forbidden for employees of Viber and the rest of the Rakuten Group, and their family members or anyone else connected in setting up or administering the Program, including their relatives up to the second degree of consanguinity or affinity.
1.6. Viber may prohibit you from participating in the Program or from receiving the Incentive (or any other action it deems appropriate) if, in its sole discretion, it determines that you have not properly signed up for a timeslot, not properly participating in the Conversation, or you are attempting to undermine the legitimate operation of the Program by fraud, cheating, hacking, deception, other unfair practice or are in non-compliance with applicable Viber terms, app store/Google store terms or applicable law relevant to the Program or haven’t passed any Viber internal verification checks. You must complete all steps required and pass all eligibility criteria to receive an Incentive.
1.7. Participation in the Program is free of charge and does not require making any purchase or paying any fee to Viber.
1.8. The Program shall take place from May 28th, 2024 at 00:01 (GMT+8) and until ended by Viber in accordance with Viber’s sole discretion (the “Term”).
2. The Conversation
2.1. You will need a certain level of Wi-Fi to participate in the Conversation.
2.2. You are responsible for being in a quiet, non-disruptive environment.
2.3. If you do not attend the Conversation at the agreed scheduled date/time and on the device agreed (e.g., Laptop/mobile phone) you may not receive your Incentive (as defined below).
2.4. The Conversation will be recorded over Zoom and in English.
3. Incentive payments
3.1. A Participant who participated and completed the Conversation will receive a total incentive of USD 10 (the “Incentive”).
3.2. If you are eligible for an Incentive you will be contacted by Viber via a message or email and requested to provide your payment details to Viber within 24 hours through the payment link provided. The Incentive will be wired to you within 7 business days from the end of the last Conversation (interview), subject and according to your payment details provided by you by then. If you do not do this, there may be a delay in processing your Incentive. You may be contacted by Viber or Viber’s service provider and requested to sign an acknowledgement for receiving the Incentive.
3.3. Viber shall not be liable for any delays or problems with the transfer of the Incentive after the Incentive payment has been processed. This includes (but is not limited to) incorrect bank details being provided, incorrect email addresses, account restrictions in place, or any other issues with your banking provider which prevent payment from being made.
3.4. Please note there may be a difference in your Incentive due to exchange rates/charges.
4. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VIBER AND EACH OF ITS AFFILIATES, AND/OR EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, SERVANTS OR AGENTS SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES OF ANY KIND, INCLUDING DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGE ARISING FROM YOUR PARTICIPATION IN THE PROGRAM OR ANY OTHER CLAIM RELATED IN ANY WAY TO THE PROGRAM. THESE EXCLUSIONS INCLUDE, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF VIBER HAD BEEN ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, VIBER’S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.
5. Miscellaneous
Any personal information collected under the Promotion will be collected, processed and used in accordance with Viber’s Privacy Policy, which is available at https://www.viber.com/terms/viber-privacy-policy/. Additionally, this information may be used by Viber or Viber’s service providers for providing the Incentive, including but not limited to name, email address and phone number.
The Program and these Terms are governed by the laws of England and Wales, without regard to the conflict of laws principles. As a condition of participating in this Program, a Participant agrees that any and all disputes which cannot be resolved between the parties hereto, and causes of action arising out of or connected with this Program, shall be resolved individually, without resort to any form of class action, exclusively before a court located in London, UK. Further, in any such dispute, under no circumstances will Participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including attorneys’ fees.
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