Senior UX Writer
Description
Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions.
As a UX Writer at Viber you will be approaching design through the lens of language. Come join our Product Design team as a strategic role of a solo UX Writer to create and shape great, intuitive products and services used by millions of people around the world every day. You’ll be writing for product flows, new features, in-product language, navigation, product naming and more. This is a unique opportunity to make a real impact on our dynamically evolving product. You will collaborate daily with product managers, design, research, marketing and localization to take products from conception to launch ensuring consistency and excellence in our product’s voice and tone.
Responsibilities
- Lead the creation of clear, compelling and user-centric in-product language to help our users meet their goals
- Full ownership of UX writing tasks, from concept to completion
- Ensure consistency in voice and tone across all user touchpoints
- Collaborate with Product Managers, Designers, Research and Localization teams to improve work processes and ensure cohesive messaging
- Develop and maintain a comprehensive writing Style-guide
- Utilize AI tools to enhance and the writing process
- Conduct user research and testing to validate the effectiveness of copy
- Create or contribute to high-fidelity design mockups using Figma
- Partner with our internationalization team to ensure product experiences are of the highest quality in every language
Requirements
- Minimum of 5 years of experience in UX Writing for B2C products
- Examples of wireframes, or design mocks co-authored using design tools
- Experience in simplifying and communicating complex ideas to broad audiences in a compelling way
- Strong understanding of UX principles and how copy impacts user experience
- Experience in developing and maintaining writing Style-guide
- Demonstrated experience leading projects with minimal direction and handling a large degree of ambiguity
- Hands on Gen AI experience for UX writing or demonstrating a strong willingness to learn and implement these tools
- Experience in UX research methodologies – an advantage
- Familiarity with multiple languages (Russian, Ukrainian, Greek, Filipino and more) – an advantage
Skills
- Excellent communication and collaboration skills
- Team player with great attitude
- Self-motivated, self managed and proactive with a strong sense of ownership
- Impact driven and data oriented
- Strong organizational and time management skills
About
At Rakuten Viber, we connect people–no matter who they are, or where they are from. As a communication platform that connects hundreds of millions of people around the world, we know that the way people communicate changes on an almost daily basis. That’s why we dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities. Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption. Viber is part of the Rakuten Group, a world leader in e-commerce and financial services
