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IT Specialist

R&D, Ramat Gan, Israel (on-site), April 10 2025

Description

Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions. 

We’re looking for a IT Specialist to join our global IT team. As an IT Specialist, you will manage and maintain MDM systems, Linux and Windows servers, provide technical support for Mac OS and Windows, install and troubleshoot software, perform system maintenance and backups, support users, oversee IT equipment logistics, handle system administration tasks, manage user accounts (Azure AD, LDAP), and enforce IT security policies and best practices.

Responsibilities

  • Administer and maintain local Mobile Device Management (MDM) systems, Linux, and Windows servers.
  • Provide technical support for Mac OS and Windows computers.
  • Install, configure, and troubleshoot software for local users.
  • Perform system maintenance, updates, and backups while monitoring system health.
  • Offer user support during routine work hours.
  • Manage IT equipment, including reception, delivery, inventory, and accounting.
  • Perform routine system administration tasks such as software installation, system patching, and troubleshooting.
  • Assist with user account management, including Azure Active Directory, LDAP, and group accounts.
  • Implement and enforce IT security policies, procedures, and best practices to protect systems and data.

Requirements

  • 5+ years in IT support, troubleshooting, and system administration.
  • High-level English (written & spoken).
  • Ability to work effectively in a fast-paced, global company.
  • Managing Windows Server (2019+), AD, DNS, GPO, DHCP.
  • Supporting Windows, macOS, and Linux environments.
  • Virtualization management (VM provisioning, monitoring, troubleshooting).
  • MDM systems (Jamf, Intune) and Okta experience.
  • Networking (TCP/IP, VLAN, routing, NAT, VPN, firewalls, Wi-Fi roaming).
  • IT security policies and best practices.
  • Strong communication, multitasking, and problem-solving abilities.

Advantages

  • Russian speaker
  • Cloud platforms (Google Cloud, AWS), ZTNA, FWaaS.
  • Google Workspace and Microsoft 365.
  • Scripting (Bash, Python, PowerShell).
Apply

About

At Rakuten Viber, we connect people–no matter who they are, or where they are from. As a communication platform that connects hundreds of millions of people around the world, we know that the way people communicate changes on an almost daily basis. That’s why we dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities. Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption. Viber is part of the Rakuten Group, a world leader in e-commerce and financial services