Data Analyst
Description
Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions.
Our Data Analyst team provides insights on how millions of users interact with our products. As a Data Analyst, you will be part of Viber Pay unit and deliver insights that translate directly into business growth.
Working hand-in-hand with the global managers for each region, you will spot new opportunities, challenge the status quo, and present your findings back to the leadership team. We are looking for an experienced, hands-on individual with both strong technical skills (SQL, Python / R, and data visualization tools such as Tableau, Excel, Looker, etc.) and a business mindset.
Responsibilities
- Deliver cutting-edge analytics projects optimizing across regions, channels, and analytical functions
- Report on key performance metrics against targets on a daily, weekly, and monthly basis and provide actionable insights to improve performance
- Liaise with stakeholders, such as Product, Marketing, Analytics and Data Science teams to drive step changes in growth
- Share expertise and best practices within analytical functions to develop a shared center of excellence
- Proactively craft stories from data to clearly identify opportunities in the markets/channels
- Build and maintain reporting dashboards, reports, and data models
Requirements
- 3+ years experience in a role equivalent to data or business analysis
- Analytical and problem-solving skills
- An ability to communicate complex findings to key stakeholders in a clear, simple way
- Good command of Excel, experience with SQL and BI tools (ideally Tableau, Looker or similar)
- BSc degree (or higher) in Mathematics, Statistics, Engineering, Computer Science or any other quantitative field
Advantages
- Experience working in similar fintech/social/technology industries or else high-data-volume industries
- Knowledge of basic marketing terms, funnel conversion, retention analysis, CRM activities
- Knowledge of A/B testing principles and statistical analysis techniques
- Experience with Python and ETL
About
At Rakuten Viber, we connect people–no matter who they are, or where they are from. As a communication platform that connects hundreds of millions of people around the world, we know that the way people communicate changes on an almost daily basis. That’s why we dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities. Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption. Viber is part of the Rakuten Group, a world leader in e-commerce and financial services
