Customer Success Operations Specialist
Description
Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions.
The Viber business team is responsible for developing, selling, and maintaining all the revenue-driven products and services at Viber, and we’re looking for a Customer Success Operations Manager to join our team.
Join us and become an integral part of our customer success efforts, ensuring efficient and high-performing operational tools and processes for customers, partners, and our business unit team members.
Responsibilities
As a Customer Success Operations Manager, you will be responsible for various processes, operations and services our business teams use worldwide. Responsibilities will include:
- Ownership and execution of several operational processes
- Technical support to Viber’s sales managers and business partners in various domains
- Collaboration with internal teams for investigations of escalated reported issues
- Work together with other team members to define new processes, integrations and development requirements for systems in use, as well as optimize existing processes
Requirements
- Fluent English – speaking and writing
- Up to 2 years experience in tech-oriented business operations
- Familiarity with server-side communication protocols
- Familiarity with SQL or/and NoSQL databases
- High organizational skills and attention to details in a multitasking work environment
- Data skills and work experience with alerting and monitoring tools
- Strong interpersonal and customer care skills
Advantages
- Russian speaker
- High-level knowledge of backend-oriented programming languages (JavaScript, Node JS, Python, PHP or similar)
- Graduate of/Student in BSc in Computer Science or equivalent
About
At Rakuten Viber, we connect people–no matter who they are, or where they are from. As a communication platform that connects hundreds of millions of people around the world, we know that the way people communicate changes on an almost daily basis. That’s why we dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses and celebrities. Viber is an all-in-one platform for everything communications-based, and all Viber communications are protected by end-to-end encryption. Viber is part of the Rakuten Group, a world leader in e-commerce and financial services
